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FAQ

All You Need to Know

Traveling by cruise should be smooth and enjoyable. Having the right information helps you plan ahead, stay safe, and make the most of your journey. Here, you’ll find key details to ensure a seamless experience.
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How can I join the Greenock Cruise Port team?

You may contact us at info@greenockcruiseport.com.

Who do I contact for emergency assistance?

Contact the port security team directly, they are in operation throughout our cruise calls. our emergency contact number +44 (0) 798 340 84 98

How can I stay informed about port news and updates?

Follow Greenock Cruise Port on LinkedIn and visit our website for updates.

How do I obtain permits and authorizations for operations?

These can be obtained through the ship’s agent, who will coordinate with the relevant personnel on your behalf.

What are the procedures for handling supplies?

A minimum of 24 hours’ notice is required for supply deliveries. We can provide a forklift and operator to assist with loading or unloading between the vehicle and the vessel.

How do I book a berthing space?

Please contact us at info@greenockcruiseport.com

What are the port fees and tariffs?

Port fees and tariffs at Greenock Cruise Port vary depending on the type and size of the vessel, the duration of stay, and the services requested. For detailed information and the current fee schedule, please contact the port management.

Can I advertise my business at the port?

Yes, advertising opportunities are available for all businesses within our port area. Please feel free to inquire for more details at info@greenockcruiseport.com

Are there spaces available for rent at the port?

Yes, for cruise turn around days space is available for rental. Other storage areas are available

What are the health and safety protocols for business operations?

All business operations must adhere to H&S of the port as well as their own H&S policy. Risk assessments are available.

What security measures are in place for operations?

Our site is ISPS compliant with 100% visitor & staff searches.

How can I partner with the port for business opportunities?

You may contact us at info@greenockcruiseport.com.

Are there opportunities for vendors and suppliers to work with the port?

Yes, small vendor areas will be available on cruise turnaround days.

What port services are available for cruise lines at Greenock Cruise Port?

Greenock Cruise Port offers a wide range of services to meet the needs of cruise lines, including berthing and mooring services, customs clearance, security screening, waste disposal, loading of stores, baggage handling and passenger terminal facilities

How can I contact the port for business inquiries?

You may contact us at info@greenockcruiseport.com.

What’s the weather like in Greenock?

Greenock weather will vary from hour to hour, not just day to day. please check the forecast.

What time zone is Greenock in?

Greenock is in Greenwich Mean Time (GMT).

What are the rules of the road in Greenock?

In Greenock, vehicles drive on the left-hand side of the road. Always check both ways before crossing, and note that on a two-way street, traffic will approach from your right.

Is there a local tour operator I can book with?

Yes, private local tour operators are available for hire.

What are the top attractions near Greenock?

Within Inverclyde, visitors can explore the McLean Museum, the Scottish Fire and Rescue Museum, the Greenock Cut Visitor Centre, Newark Castle, and the Wallace Tree. Enjoy stunning views from Lyle Hill and along the Esplanade. For day trips, Glasgow is just 26 miles away, Stirling 50 miles, and Edinburgh 70 miles.

Is tipping expected in Greenock?

Tipping is not expected and is entirely at your discretion. If you receive exceptional service, you are welcome to show your appreciation.

What form of currency does Greenock use?

The local currency is the British Pound Sterling (GBP, £).

Will my mobile phone work in Greenock?

Yes, if you are from outwith the UK please ensure that you have your data roaming turned on.

What are the baggage restrictions?

Baggage restrictions follow the guidelines provided by your cruise line.

What should I pack?

Great question, you can and may be lucky enough to see all 4 season in one day in Greenock. be prepared for all weather eventualities.

Is a passport or visa required to cruise to Greenock?

If you are Embarking at Greenock a valid passport will be required. if you are on a transit call then you will have already passed passport checks and your cruise pass must be displayed when entering the port area.

What should I do if I lose something at the port?

If you lose any items at the port, please inform the nearest security guard, staff member, or check-in crew immediately. The port team will do their best to assist you in locating and retrieving lost items. It is recommended to provide a description of the item and, if possible, any identifying details to help with the recovery process.

Are baggage handling services available?

Yes, the port provides baggage handling services for both embarkation and disembarkation. Port staff will assist passengers in transporting luggage between the terminal and the ship. It is recommended that passengers label all bags clearly and follow their cruise line’s guidelines regarding the number and size of luggage items. This service helps ensure a smooth boarding and arrival experience, allowing passengers to move through check-in and security efficiently.

What are the baggage restrictions?

The cruise line sets baggage restrictions, including size, weight, and number of bags. Passengers should consult their cruise line for exact requirements.

Is there security screening at the port?

Yes, security screening is performed on all embarking passengers, visitors and crew.

Where do I check in and board the cruise ship?

Passengers check in and board the cruise ship via the cruise marquee. The marquee is easily accessible by bus, car, taxi, or private hire services.

When should I arrive at the port before my cruise?

Please arrive at the port at the time advised by your cruise line, as check-in and boarding times may vary by ship and itinerary.

Is a shuttle service available at the port?

A shuttle service is not provided at the port. The terminal is just 0.5 miles from the nearest train station, and bus and taxi services can be found within a five-minute walk.

Is parking available at the port?

Greenock Cruise Port does not offer on-site parking. However, public parking facilities are available near the terminal.

What transportation options available to and from the port?

A range of transport options, including taxi, private hire, train, and bus services, are available within close proximity to the terminal building.

How can I get to the cruise port from the airport, and how far is it?

The cruise terminal is easily accessible by taxi, bus, rail, or hire car. Greenock Cruise Port is located close to Greenock town centre and well connected to Scotland’s main transport links.

By Taxi: Taxis are readily available throughout Greenock and from Glasgow city centre. The journey from Glasgow takes approximately 40 minutes, depending on traffic.

By Train: Greenock Central and Greenock West railway stations are both within walking distance of the terminal, offering regular services from Glasgow Central Station.

By Bus: Local and regional bus services connect Greenock with nearby towns and Glasgow.

By Car: Visitors arriving by car can follow the M8 and A8 westbound from Glasgow directly to Greenock. Parking information should be confirmed with your cruise line.

Nearest airports:

Glasgow Airport: 17 miles (approximately 30 minutes by road)

Edinburgh Airport: 64 miles (approximately 1 hour 30 minutes by road)

Can my family and friends come to see me off on my cruise?

Yes, family and friends are welcome at the cruise terminal; however, they are not permitted to enter secure areas. Scott’s Restaurant, located on the upper level of the terminal, offers a fantastic view of ship arrivals and departures.

Is assistance available for passengers with disabilities?

The port does not provide passenger assistance; this service is managed by the cruise line.

Is Wi-Fi available at the cruise port?

Wi-Fi service is not available at the moment but will be introduced soon.

Where is the cruise port located, and what is its address?

The port is located on the west coast of Scotland, just 26 miles from Glasgow city centre.
Address: Greenock Ocean Terminal, Custom House Way, Greenock, PA15 1EG.

What are the port’s operating hours?

The port operates 24 hours a day, 7 days a week.

How can I contact the port for business inquiries?

You may contact us at info@greenockcruiseport.com.

What port services are available for cruise lines at Greenock Cruise Port?

Greenock Cruise Port offers a wide range of services to meet the needs of cruise lines, including berthing and mooring services, customs clearance, security screening, waste disposal, loading of stores, baggage handling and passenger terminal facilities

Are there opportunities for vendors and suppliers to work with the port?

Yes, small vendor areas will be available on cruise turnaround days.

How can I partner with the port for business opportunities?

You may contact us at info@greenockcruiseport.com.

What security measures are in place for operations?

Our site is ISPS compliant with 100% visitor & staff searches.

What are the health and safety protocols for business operations?

All business operations must adhere to H&S of the port as well as their own H&S policy. Risk assessments are available.

Are there spaces available for rent at the port?

Yes, for cruise turn around days space is available for rental. Other storage areas are available

Can I advertise my business at the port?

Yes, advertising opportunities are available for all businesses within our port area. Please feel free to inquire for more details at info@greenockcruiseport.com

What are the port fees and tariffs?

Port fees and tariffs at Greenock Cruise Port vary depending on the type and size of the vessel, the duration of stay, and the services requested. For detailed information and the current fee schedule, please contact the port management.

How do I book a berthing space?

Please contact us at info@greenockcruiseport.com

What are the procedures for handling supplies?

A minimum of 24 hours’ notice is required for supply deliveries. We can provide a forklift and operator to assist with loading or unloading between the vehicle and the vessel.

How do I obtain permits and authorizations for operations?

These can be obtained through the ship’s agent, who will coordinate with the relevant personnel on your behalf.

How can I stay informed about port news and updates?

Follow Greenock Cruise Port on LinkedIn and visit our website for updates.

Who do I contact for emergency assistance?

Contact the port security team directly, they are in operation throughout our cruise calls. our emergency contact number +44 (0) 798 340 84 98

How can I join the Greenock Cruise Port team?

You may contact us at info@greenockcruiseport.com.

What are the top attractions near Greenock?

Within Inverclyde, visitors can explore the McLean Museum, the Scottish Fire and Rescue Museum, the Greenock Cut Visitor Centre, Newark Castle, and the Wallace Tree. Enjoy stunning views from Lyle Hill and along the Esplanade. For day trips, Glasgow is just 26 miles away, Stirling 50 miles, and Edinburgh 70 miles.

Is there a local tour operator I can book with?

Yes, private local tour operators are available for hire.

What are the rules of the road in Greenock?

In Greenock, vehicles drive on the left-hand side of the road. Always check both ways before crossing, and note that on a two-way street, traffic will approach from your right.

What time zone is Greenock in?

Greenock is in Greenwich Mean Time (GMT).

What’s the weather like in Greenock?

Greenock weather will vary from hour to hour, not just day to day. please check the forecast.

What are the port’s operating hours?

The port operates 24 hours a day, 7 days a week.

Where is the cruise port located, and what is its address?

The port is located on the west coast of Scotland, just 26 miles from Glasgow city centre.
Address: Greenock Ocean Terminal, Custom House Way, Greenock, PA15 1EG.

Is Wi-Fi available at the cruise port?

Wi-Fi service is not available at the moment but will be introduced soon.

Is assistance available for passengers with disabilities?

The port does not provide passenger assistance; this service is managed by the cruise line.

Can my family and friends come to see me off on my cruise?

Yes, family and friends are welcome at the cruise terminal; however, they are not permitted to enter secure areas. Scott’s Restaurant, located on the upper level of the terminal, offers a fantastic view of ship arrivals and departures.

How can I get to the cruise port from the airport, and how far is it?

The cruise terminal is easily accessible by taxi, bus, rail, or hire car. Greenock Cruise Port is located close to Greenock town centre and well connected to Scotland’s main transport links.

By Taxi: Taxis are readily available throughout Greenock and from Glasgow city centre. The journey from Glasgow takes approximately 40 minutes, depending on traffic.

By Train: Greenock Central and Greenock West railway stations are both within walking distance of the terminal, offering regular services from Glasgow Central Station.

By Bus: Local and regional bus services connect Greenock with nearby towns and Glasgow.

By Car: Visitors arriving by car can follow the M8 and A8 westbound from Glasgow directly to Greenock. Parking information should be confirmed with your cruise line.

Nearest airports:

Glasgow Airport: 17 miles (approximately 30 minutes by road)

Edinburgh Airport: 64 miles (approximately 1 hour 30 minutes by road)

What transportation options available to and from the port?

A range of transport options, including taxi, private hire, train, and bus services, are available within close proximity to the terminal building.

Is parking available at the port?

Greenock Cruise Port does not offer on-site parking. However, public parking facilities are available near the terminal.

Is a shuttle service available at the port?

A shuttle service is not provided at the port. The terminal is just 0.5 miles from the nearest train station, and bus and taxi services can be found within a five-minute walk.

When should I arrive at the port before my cruise?

Please arrive at the port at the time advised by your cruise line, as check-in and boarding times may vary by ship and itinerary.

Where do I check in and board the cruise ship?

Passengers check in and board the cruise ship via the cruise marquee. The marquee is easily accessible by bus, car, taxi, or private hire services.

Is there security screening at the port?

Yes, security screening is performed on all embarking passengers, visitors and crew.

What are the baggage restrictions?

The cruise line sets baggage restrictions, including size, weight, and number of bags. Passengers should consult their cruise line for exact requirements.

Are baggage handling services available?

Yes, the port provides baggage handling services for both embarkation and disembarkation. Port staff will assist passengers in transporting luggage between the terminal and the ship. It is recommended that passengers label all bags clearly and follow their cruise line’s guidelines regarding the number and size of luggage items. This service helps ensure a smooth boarding and arrival experience, allowing passengers to move through check-in and security efficiently.

What should I do if I lose something at the port?

If you lose any items at the port, please inform the nearest security guard, staff member, or check-in crew immediately. The port team will do their best to assist you in locating and retrieving lost items. It is recommended to provide a description of the item and, if possible, any identifying details to help with the recovery process.

Is a passport or visa required to cruise to Greenock?

If you are Embarking at Greenock a valid passport will be required. if you are on a transit call then you will have already passed passport checks and your cruise pass must be displayed when entering the port area.

What should I pack?

Great question, you can and may be lucky enough to see all 4 season in one day in Greenock. be prepared for all weather eventualities.

What are the baggage restrictions?

Baggage restrictions follow the guidelines provided by your cruise line.

Will my mobile phone work in Greenock?

Yes, if you are from outwith the UK please ensure that you have your data roaming turned on.

What form of currency does Greenock use?

The local currency is the British Pound Sterling (GBP, £).

Is tipping expected in Greenock?

Tipping is not expected and is entirely at your discretion. If you receive exceptional service, you are welcome to show your appreciation.

ADDRESS

Greenock Cruise Port, Custom House Way, Greenock. PA15 1EG

CONTACT

info@greenockcruiseport.com

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